Exchanges & reimbursements
You are not satisfied with your order?… amazing anyway!
But yes, you can exchange or request a refund under certain conditions.
Contact me first before any returns
You have 7 days from receipt of your order to contact me before returning an unused item in good condition.
You must return the item with its original tags...otherwise, no
Return postage will be your responsibility and there will be a charge to ship a new item back to you in exchange.
The refund process will only begin once your order is in my possession and received in good condition.
The refund (without the initial shipping costs) will be processed as soon as possible… I have never had to make a refund but if it happens, I will refund within 3-4 working days.
No exchanges or refunds on custom orders, purchases of downloadable patterns and clearance or promotional items.