Delivery & pickup
DELIVERY TO CANADA
Packages are delivered by Canada Post (deadlines: 4 to 10 business days) or Purolator (deadlines: 2 to 4 business days). A tracking number will be provided to you.
Some products are shipped at a small cost (by standard Canada Post envelope). with a delay of up to 10 working days ), this is the case for: customizable labels, embroidery scissors, safety eyes, eyelashes and noses (smaller than 20 mm), tools for applying eyes, animal collars, certain logs, water balloons (kit of 8 and 12) and gift cards. However, this option is canceled when these products are combined with a product shipped in parcels.
Possibility of additional costs : Depending on certain delivery areas , there may be additional costs to receive your order, you will be informed by email or by telephone if this is the case. You will have the choice to pay these fees or cancel your order.
IMPORTANT : Your order will be delivered to the address you provide, so it is important to make sure you enter this address correctly, do not forget to add the apartment number if applicable. Vivi tricote cannot be held responsible for delays and losses incurred due to an incorrect address entered when placing your order. It is advisable to print a copy of the confirmation email in order to ensure the information mentioned in the purchase confirmation message and to carefully check your order.
Note that During the Christmas holiday period, supplier delivery times may be extended. It is recommended to plan your purchases in advance (before December 1st ) to guarantee receipt of your order in time for Christmas.
PLEASE NOTE : Once your purchase has been shipped, overpaid delivery charges will be refunded where applicable, so continue shopping with confidence!
In the event of any failure in delivery times from suppliers, Vivi tricote cannot be held responsible for any harm or damage, direct or indirect, that you may suffer.
LOCAL PICKUP – VAL-D’OR, QUEBEC
Choose “PICKUP IN STORE” in the delivery choices. (Note that Vivi Knite does not have a storefront, you will have to go through her private residence)
No pick-up without an appointment : you will be contacted to schedule an appointment to collect your order, or if you prefer, contact Vivi Knite directly.
vivitricote@outlook.com cell. : 819-316-0281
VIVI KNITTING DEADLINES
READY TO SHIP products : generally prepared the same day and shipped within 48 hours of receipt of payment.
Personalized ON REQUEST products : require a little more time because each creation is unique, causing production times varying from 2 to 10 days and even more in the run-up to the Christmas holiday period. (And often, for Vivi Knite, this period begins from October, contact Vivi Knite to find out the actual production times.)
DELIVERY ELSEWHERE IN THE WORLD (on request)
Yes, it is possible to ship outside Canada. However, to do this, you must first contact Vivi Knite by email. info@vivitricote.com
You will need to provide an address in order to know the new shipping costs (your telephone number will also be necessary). It is understood that delivery times and costs will be higher.
👉There may also be customs fees to pay outside of the Vivi Knite invoice. You will be responsible for paying these customs fees or other taxes in force in the country. your country. Please note that there will be no refund in the event of a return due to non-payment of customs. Vivi tricote does not accept any returns or exchanges for orders outside Canada .
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I invite you to write to me with any questions.