Delivery & pickup
DELIVERY IN CANADA (USA and EUROPE)
Parcel delivery in CANADA is handled by Canada Post or Purolator (delivery times: 2 to 10 business days). A tracking number will be provided to you.
Certain products are shipped at a low cost to CANADA, USA and EUROPE (by standard Canada Post envelope, with a delivery time that can go up to 30 business days), this applies to:
Customizable labels, Embroidery scissors, Safety eyes, eyelashes and noses (smaller than 20mm), Tools for attaching safety eyes, certain wooden discs, and Gift cards.
However, this option is canceled when these products are combined with a product shipped as a parcel, such as amigurumi.
OVERPAID SHIPPING FEES: Please note that once your purchase is shipped, any overpaid delivery fees will be refunded to you where applicable. Continue your shopping with confidence!
DO YOU LIVE IN A "REMOTE" AREA: Some regions may incur additional delivery charges. If this is the case for you, you will receive an email to inform you. You can then choose to pay these additional fees or cancel your order... you will need to confirm your choice by email.
Response time: 5 business days.
Without a response from you after this period, the order will be automatically canceled and refunded.
IMPORTANT: Your order will be delivered to the address you provide, so it is important to ensure that you enter this address correctly; do not forget to add the apartment number if applicable. Vivi tricote cannot be held responsible for delays and losses incurred due to an incorrect address entered during your order. It is advisable to print a copy of the confirmation email to ensure the information mentioned in the purchase confirmation message and to carefully check your order.
DURING THE CHRISTMAS HOLIDAY SEASON: Supplier delivery times may be extended. It is therefore recommended to plan your purchases in advance —before December 1st— to ensure the timely receipt of your order for Christmas.
In the event of any failure to meet supplier delivery times, Vivi tricote cannot be held responsible for any direct or indirect prejudice or damage that you may suffer.
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LOCAL PICKUP – VAL-D’OR, QUEBEC
Select "IN-STORE PICKUP" in the delivery options. (Note that Vivi tricote does not have a physical store; you will need to come to her private residence)
No pickup without an appointment: you will be contacted to arrange an appointment to pick up your order, or if you prefer, contact Vivi tricote directly.
vivitricote@outlook.com cell. : 819-316-0281
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AMIGURUMIS DELIVERED ELSEWHERE IN THE WORLD (upon request)
Yes, it is possible to ship outside of Canada. However, to do so, you must first contact Vivi tricote by email. info@vivitricote.com
You will need to provide an address to determine the new shipping costs (your phone number will also be necessary). It is understood that delivery times and costs will be higher.
👉There may also be customs fees to pay in addition to Vivi tricote's invoice. You will be responsible for these customs fees or other applicable taxes in your country. Please note that there will be no refund in case of return due to non-payment of customs. Vivi tricote does not accept any returns or exchanges for orders outside of Canada.
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VIVI TRICOTE'S LEAD TIMES
Products READY TO SHIP: generally prepared the same day and shipped within 24H to 72H after payment is received.
CUSTOM ORDER products: require a little more time as each creation is unique, leading to manufacturing times ranging from 2 to 10 days and even more during the pre-Christmas holiday season. And often, for Vivi tricote, this period starts from October, contact Vivi tricote to know the actual manufacturing times.
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